IC45726: THE TSM STORAGE AGENT SERVICE DOES NOT PROPERLY SHOW APPLICATION EVENT LOG TEXT FOR EVENT IDS 1, 2 AND 3.

APAR status

• Closed as program error.

Error description

• Windows Application log events are received when certain TSM
  storage agent service operations occur.  Certain
  events will be recorded to the event log without the proper
  context information, causing users to be confused about the
  state of the TSM storage agent services.
  Event ID 1:
    Event Type: Error
    Event Source:   ADSMServer
    Event Category: None
    Event ID:   1
    Date:       1/2/2005
    Time:       1:23:45 AM
    User:       N/A
    Computer:   HOSTNAME
    Description:
    The description for Event ID ( 1 ) in Source ( ADSMServer )
    cannot be found. The local computer may not have the necessary
    registry information or message DLL files to display messages
    from a remote computer. You may be able to use the /AUXSOURCE=
    flag to retrieve this description; see Help and Support for
    details. The following information is part of the event: No
    compatible instance found for Storage Agent service: TSM
    Storage Agent, 1168.
  Event ID 2:
    Event Type: Information
    Event Source:   ADSMServer
    Event Category: None
    Event ID:   2
    Date:       1/2/2005
    Time:       1:23:45 AM
    User:       N/A
    Computer:   HOSTNAME
    Description:
    The description for Event ID ( 2 ) in Source ( ADSMServer )
    cannot be found. The local computer may not have the necessary
    registry information or message DLL files to display messages
    from a remote computer. You may be able to use the /AUXSOURCE=
    flag to retrieve this description; see Help and Support for
    details. The following information is part of the event:
    Storage Agent, StorageAgent1, Service, Administrator, 5.3.0.0.
  Event ID 3:
    Event Type: Information
    Event Source:   ADSMServer
    Event Category: None
    Event ID:   3
    Date:       1/2/2005
    Time:       1:23:45 AM
    User:       N/A
    Computer:   HOSTNAME
    Description:
    The description for Event ID ( 3 ) in Source ( ADSMServer )
    cannot be found. The local computer may not have the necessary
    registry information or message DLL files to display messages
    from a remote computer. You may be able to use the /AUXSOURCE=
    flag to retrieve this description; see Help and Support for
    details. The following information is part of the event:
    Storage Agent, StorageAgent1, Service, Administrator, 5.3.0.0.
  .
  If properly formatted, the messages should show something
  similar to the following instead:
  .
  Event ID 1:
    Event Type:     Error
    Event Source:   ADSMServer
    Event Category: None
    Event ID:       1
    Date:           1/2/2005
    Time:           1:23:45 AM
    User:           N/A
    Computer:       HOSTNAME
    Description:
    Fatal error trying to start the TSM server as a service.
    Location: No compatible instance found for Storage Agent
    service: TSM Storage Agent. RC: 1168
  Event ID 2:
    Event Type:     Information
    Event Source:   ADSMServer
    Event Category: None
    Event ID:       2
    Date:           1/2/2005
    Time:           1:23:45 AM
    User:           N/A
    Computer:       HOSTNAME
    Description:
    A TSM Storage Agent has been successfully started.
     Instance:     StorageAgent1
     Type:         Service
     Account:      hostname
     Version:      5.x.x.x
  Event ID 3:
    Event Type:     Information
    Event Source:   ADSMServer
    Event Category: None
    Event ID:       3
    Date:           1/2/2005
    Time:           1:23:45 AM
    User:           N/A
    Computer:       HOSTNAME
    Description:
    A TSM Storage Agent has been successfully stopped.
     Instance:     StorageAgent1
     Type:         Service
     Account:      hostname
     Version:      5.x.x.x
  .
  This may potentially affect other Windows Application Event log
  messages, but the above messages were observed initially as
  problematic.
  .
  TSM Versions Affected: All 5.2 and 5.3 storage agents.
  
  .
  Initial Impact: Low
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Windows TSM Storage Agent Users          *
  ****************************************************************
  * PROBLEM DESCRIPTION: The Windows TSM Storage Agent is not    *
  *                      including the event description in the  *
  *                      Windows application event logging.      *
  *                      The description should include the ANR  *
  *                      error message.                          *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 5.2.6 and 5.3.2 Note that this is  *
  *                 subject to change at the discretion of       *
  *                 IBM.                                         *
  ****************************************************************
  The Windows TSM Storage Agent is not filling in the event
  description when viewing AdsmServer records from the Windows
  application event log. When an error is encountered by
  the Windows TSM Storage Agent, a record is added to the
  operating system's application event log. Like the TSM
  Server, this record should include the error message
  number and error text in the description field when viewed.
  

Problem conclusion

• The TSM Storage Agent has been corrected to include error
  messages in Windows application event log records.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER 510

• Fixed component ID

  5698ISMSV

Applicable component levels

• R52Z PSY

     UP

• R53Z PSY

     UP