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PI24109: MICROSOFT WINDOWS SERVICE FOR IBM HTTP SERVER IS NOT CONFIGURED CORRECTLY FROM INSTALLATION MANAGER

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APAR status

  • Closed as program error.

Error description

  • If you add IBM HTTP Server to Microsoft Windows Service during
    install of IBM HTTP Server via Installation Manager, the
    password is not passed to Windows Service correctly even if
    you confirmed the correct password with the "Verified
    password" button. This causes a startup failure of IBM HTTP
    Server via Windows Service. You will see the error  -
    "Logon failure: Unable to recognize username or incorrect
    password"
    

Local fix

  • - Update the Windows service registration with "apache -k
    install" command
    - Register IHS to Windows Service as a LocalSystem Account
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  All users of IBM WebSphere Application      *
    *                  Server installing IBM HTTP Server via       *
    *                  Installation Manager on Microsoft Windows   *
    *                  operating systems                           *
    ****************************************************************
    * PROBLEM DESCRIPTION: IBM HTTP Server Windows service can     *
    *                      not be started after installation       *
    *                      specific user accounts on Windows.      *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    This is caused by the user provided password for the specfic
    user account not being passed to the Windows service during
    installation of IBM HTTP Server Windows service.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PI24109

  • Reported component name

    IBM HTTP SERVER

  • Reported component ID

    5724J0801

  • Reported release

    850

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-08-19

  • Closed date

    2014-10-23

  • Last modified date

    2014-10-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WEBS APP SERV N

  • Fixed component ID

    5724H8800

Applicable component levels

  • R850 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
27 April 2022