PI73425: NON-ADMIN USERS CANNOT EXPORT HPEL LOGS WHEN LOG FORMAT IS SET TO BASIC/ADVANCED

Fixes are available

APAR status

Closed as program error.

Error description

Non-admin users cannot export HPEL logs when log format is set
to Basic or Advanced

The error seen is:
ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper
service SRVE0068E:  An exception was thrown by one of the
service methods of the servlet [Instance List
Servlet] in application [isclite]. Exception created : [javax.
management.JMRuntimeException: ADMN0022E: Access is denied for
the getLogLists operation on HPELControlService MBean because of
insufficient or empty credentials.
at
com.ibm.ws.management.connector.soap.SOAPConnectorClient.
handleAdminFault(SOAPConnectorClient.java:959)

Local fix

Use a admin user to export the logs or for non-admin users
change the log format to "Binary format(readable by LogViewer)".
This will output a binary log repository.

Problem summary

****************************************************************
* USERS AFFECTED:  All users of IBM WebSphere Application      *
*                  Server                                      *
****************************************************************
* PROBLEM DESCRIPTION: Non-administrator users can not export  *
*                      High Performance Extensible Logging     *
*                      (HPEL)                                  *
*                      logs, when the log format is set to     *
*                      Basic                                   *
*                      or Advanced from the administrative     *
*                      Console.                                *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************
When users that have non-administrator roles set are logged
into the administrative console, and try to export the HPEL
logs with the log format set to either Basic or Advanced, they
see the following pop-up error message:
"An error occurred during fetch of message detail. Please
ensure that you are connected to the network and you can
access the server. Review server logs for further analysis."

Problem conclusion

The HPEL log exporting code has been fixed to allow non-
administrator users to export the logs for all log formats
from the administrative console.

The fix for this APAR is currently targeted for inclusion in
fix packs 8.5.5.12 and 9.0.0.4.  Please refer to the
Recommended Updates page for delivery information:
http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980

Temporary fix

Comments

APAR Information

APAR number
PI73425
Reported component name
WEBS APP SERV N
Reported component ID
5724H8800
Reported release
850
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-12-07
Closed date
2017-01-12
Last modified date
2017-01-12

APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:

Fix information

Fixed component name
WEBS APP SERV N
Fixed component ID
5724H8800

Applicable component levels

R850 PSY
UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
04 May 2022

Tips

PI73425: NON-ADMIN USERS CANNOT EXPORT HPEL LOGS WHEN LOG FORMAT IS SET TO BASIC/ADVANCED

Fixes are available

Subscribe

APAR status

Closed as program error.

Error description

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

APAR Information

APAR number

Reported component name

Reported component ID

Reported release

Status

PE

HIPER

Special Attention

Submitted date

Closed date

Last modified date

APAR is sysrouted FROM one or more of the following:

APAR is sysrouted TO one or more of the following:

Fix information

Fixed component name

Fixed component ID

Applicable component levels

R850 PSY

Document Information

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