PI82684: During server shutdown, if ProductInsights is trying to complete its first registration it may not cancel all of its tasks

Fixes are available

APAR status

Closed as program error.

Error description

During server shutdown, if ProductInsights is trying to
complete its first registration it may not cancel all of its
tasks properly, this can result in an FFDC and a CWWKR0401W
message during server shutdown. It might also attempt to
send usage but this will not result in a explicit client
facing failure, only informational messages. Example FFDC:

Exception = org.apache.http.conn.HttpHostConnectException
Source =
com.ibm.ws.cloud.productinsights.common.RegisterTask.run
probeid = 111
Stack Dump = org.apache.http.conn.HttpHostConnectException:
Connect to [HOST] failed: Connection refused

Note: This FFDC can occur for many reasons, this APAR is for
the case it happens during server shutdown if
ProductInsights is attempting to register for the first
time.

Local fix

Problem summary

****************************************************************
* USERS AFFECTED:  All users of IBM WebSphere Application      *
*                  Server Liberty- Product Insights            *
****************************************************************
* PROBLEM DESCRIPTION: During server shutdown, if              *
*                      ProductInsights is trying to complete   *
*                      its first registration it may not       *
*                      cancel all of its tasks                 *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************
During server shutdown, if ProductInsights is trying to complete
its first registration it may not cancel all of its tasks
properly, this can result in an FFDC and a CWWKR0401W message
during server shutdown.  It might also attempt to send usage
data but this will not result in an explicit client facing
failure, only info messages. Example FFDC:

Exception = org.apache.http.conn.HttpHostConnectException
Source =
com.ibm.ws.cloud.productinsights.common.RegisterTask.run
probeid = 111
Stack Dump = org.apache.http.conn.HttpHostConnectException:
Connect to [HOST] failed: Connection refused

Note: This FFDC can occur for many reasons, this APAR is for the
case it happens during server shutdown if ProductInsights is
attempting to register for the first time.

Problem conclusion

ProductInsights has been updated to clean up its tasks in the
specific scenario of server shutdown during the time of first
registration.

The fix for this APAR is currently targeted for inclusion in fix
pack 17.0.0.3.  Please refer to the Recommended Updates page for
delivery information:
http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980

Temporary fix

Comments

APAR Information

APAR number
PI82684
Reported component name
WAS LIBERTY COR
Reported component ID
5725L2900
Reported release
CD0
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-06-06
Closed date
2017-07-04
Last modified date
2017-07-04

APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:

Fix information

Fixed component name
WAS LIBERTY COR
Fixed component ID
5725L2900

Applicable component levels

RCD0 PSY
UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSD28V","label":"WebSphere Application Server Liberty Core"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"CD0","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
04 May 2022

Tips

PI82684: During server shutdown, if ProductInsights is trying to complete its first registration it may not cancel all of its tasks

Fixes are available

Subscribe

APAR status

Closed as program error.

Error description

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

APAR Information

APAR number

Reported component name

Reported component ID

Reported release

Status

PE

HIPER

Special Attention

Submitted date

Closed date

Last modified date

APAR is sysrouted FROM one or more of the following:

APAR is sysrouted TO one or more of the following:

Fix information

Fixed component name

Fixed component ID

Applicable component levels

RCD0 PSY

Document Information

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