PM04497: WASSERVICE HAS A DEFAULT TIMEOUT VALUE OF 20 MINUTES.

Fixes are available

APAR status

Closed as program error.

Error description

The stopServer command receives an ADMU7705E error 1200 seconds
after running the stopServer command in spite of specifying a
timeout value.

From WAService.cpp, it internally has a fixed timeout value (20
minutes) and returns -1 when it reaches the timeout (20 minutes)
regardless of the timeout value of the stopServer command
(stopServer -timeout option)

Local fix

Workaround is to remove the start command from Windows Services
and use the command manually.
local fix remove the the service and start and stop the server
using startserver.bat and stopserver.bat

Problem summary

****************************************************************
* USERS AFFECTED:  IBM WebSphere Application Server V6.1 and   *
*                  V7.0 Microsoft Windows services users       *
****************************************************************
* PROBLEM DESCRIPTION: If starting WebSphere Application       *
*                      Server from a Microsoft Windows         *
*                      service, the process will time out      *
*                      after 20 minutes.                       *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************
When starting or stopping the WebSphere Application server
from a Microsoft Windows service, the process will timeout
after 20 minutes.

Problem conclusion

Code has been modified to search the arguments passed to the
stopServer and startServer scripts and use that timeout value
if provided.

The fix for this APAR is currently targeted for inclusion in
fix packs 6.1.0.31 and 7.0.0.11.  Please refer to the
Recommended Updates page for delivery information:
http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980

Temporary fix

Comments

APAR Information

APAR number
PM04497
Reported component name
WEBS APP SERV N
Reported component ID
5724H8800
Reported release
61W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-01-06
Closed date
2010-01-26
Last modified date
2013-06-21

APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:

Fix information

Fixed component name
WEBS APP SERV N
Fixed component ID
5724H8800

Applicable component levels

R61W PSY
UP
R700 PSY
UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.1","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
29 December 2021

Tips

PM04497: WASSERVICE HAS A DEFAULT TIMEOUT VALUE OF 20 MINUTES.

Fixes are available

Subscribe

APAR status

Closed as program error.

Error description

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

APAR Information

APAR number

Reported component name

Reported component ID

Reported release

Status

PE

HIPER

Special Attention

Submitted date

Closed date

Last modified date

APAR is sysrouted FROM one or more of the following:

APAR is sysrouted TO one or more of the following:

Fix information

Fixed component name

Fixed component ID

Applicable component levels

R61W PSY

R700 PSY

Document Information

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