PM82042: Ibm Http Server Microsoft WINDOWS SERVICE FAILS TO START IF THE FOLDER HAS A SPACE AND ANOTHER FOLDER EXISTS.

8.0.0.7: WebSphere Application Server V8.0 Fix Pack 7
8.0.0.8: WebSphere Application Server V8.0 Fix Pack 8
8.0.0.9: WebSphere Application Server V8.0 Fix Pack 9
8.0.0.10: WebSphere Application Server V8.0 Fix Pack 10
8.0.0.11: WebSphere Application Server V8.0 Fix Pack 11
8.0.0.12: WebSphere Application Server V8.0 Fix Pack 12
8.0.0.13: WebSphere Application Server V8.0 Fix Pack 13
8.0.0.14: WebSphere Application Server V8.0 Fix Pack 14
8.0.0.15: WebSphere Application Server V8.0 Fix Pack 15

APAR status

• Closed as program error.

Error description

• The double quotes are missing in the path of the IBM HTTP
  Server Microsoft Windows service and causes the IBM HTTP
  Server Windows service to fail to start in the following
  conditions:
  
  1) IHS is installed to the default "Program Files" location.
  e.g.C:\Program Files (x86)\IBM\HTTPServer
  
  2) There is a file/folder exists in the same location of the
  "Program Files" e.g. C:\Program
  

Local fix

• Remove the file/folder that has a name starts with the same name
  of the folder has space in the same location.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:  All users of IBM HTTP Server                *
  ****************************************************************
  * PROBLEM DESCRIPTION: The IBM HTTP Server Microsoft Windows   *
  *                      Service cannot be started when IBM      *
  *                      HTTP Server is installed in the         *
  *                      default                                 *
  *                      location.                               *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  When IBM HTTP Server is installed in the default location and
  the file or folder 'Programs' exists, the IBM HTTP Server
  Windows Service cannot be started. The space in the path of
  the IBM HTTP Server Windows service caused the Service to fail
  to start.
  

Problem conclusion

• Double quotes are added to the path in the IBM HTTP
  Server Microsoft Windows service to avoid this situation.
  
  
  The fix for this APAR is currently targeted for inclusion in
  fix pack 8.5.5.0.  Please refer to the Recommended Updates
  page for delivery information:
  http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WEBS APP SERV N

• Fixed component ID

  5724H8800

Applicable component levels

• R800 PSY

     UP

• R850 PSY

     UP