MustGather: HATS Screen Rendering problems

Answer

What documentation does HATS support need to troubleshoot a Screen Rendering issue?

Before following the numbered steps below, confirm you are running the latest code update. The document at the following URL explains how to find the level of HATS you have installed: http://www.ibm.com/support/docview.wss?uid=swg21180281.

1. Determine the browser name and its version level you are using:
1. In the browser,click Help on the menu bar.
2. Click About your browser.
3. The version number is at the top of the displayed page.
   
   
2. Paste HTML source code of the screen where the problem occurs into an editor (such as Notepad or Wordpad in Windows):
1. Start your HATS project in a browser and navigate to the Web page that has the problem.
2. Right click inside the HTML page.
3. Select View Source (Internet Explorer) or View Page Source (Mozilla Firefox).
4. Copy and paste the HTML source code into an editor and save the file.
   
   
3. Create Windows screen shots showing the problem and if possible, shots of the same screen showing how you expect it to look (as it appears in HATS Host Terminal, or a terminal emulator, for example):
1. Make the window for the screen the active window.
2. Press and hold Alt and then press PrtSc (Print Screen).
3. Paste the screen shot into Windows Paint or another graphic application and save the file.
   
   
4. Generate a HATS information bundle file by doing the following:
1. On the HATS project development machine:
1. On the toolbar, select HATS > Gather Problem Determination Information to launch the wizard.
2. When the window opens, you see all of your projects listed. Select the project(s) you want to include by placing a check mark beside them.
3. Specify the location of the zip file you want to use to capture your information then click Finish. The information contained in the zip file will include project information and potentially contain trace and log files generated in the steps above, and will assist HATS support personnel in determining the source of the problem.
   
   
5. If your HATS application is deployed on a separate server, gather the HATS trace and log files by copying everything from project.ear\logs\ directory, where project.ear is the name of your project's Enterprise Archive (EAR) file. If you collect traces from a separate server, follow the instructions in the next step to send the traces to IBM technical support.
   
   
6. Send your HATS information bundle file, along with a description of what you are trying to do, what the failing symptoms are, and all other information collected above, to IBM technical support using the steps in the following document: Submitting Diagnostic Information to IBM Technical Support for Problem Determination.