IBM Support

Multiple users cannot run RMT tests through CQTM in hosted environments

Troubleshooting


Problem

This technote identifies a problem in IBM® Rational® ClearQuest® Test Manager (CQTM) relating to the execution of Rational Manual Tester scripts in hosted, terminal environments.

Symptom

When multiple users in hosted environments run a Manual Tester script, the first user will not experience a problem. However, additional users will experience the following error if the script of the first user is still running:

!ENTRYorg.eclipse.ui.workbench 4 2 2007-07-09 15:22:53.534
!MESSAGE Problems occurred when invoking code from plug-in:"org.eclipse.ui.workbench".
!STACK0
com.sun.star.lang.DisposedException: java_remote_bridge
com.sun.star.lib.uno.bridges.java_remote.jave_remote_bridge@7dd07dd07dd0 is disposed

Cause

The user accounts of the hosted environments, such as Citrix, are all members of the Admin group. Manual Tester scripts cannot function properly in this circumstance.

Environment

This problem exists in CQTM environments utilizing hosted environments such as Citrix or Microsoft® Windows® Terminal Server.

Resolving The Problem

The user accounts for the hosted environments being used to access CQTM or Manual Tester need to be removed from the Admin group. The Rational Manual Tester release notes have been updated to state:

"Citrix environment: cannot use multiple admin users when using Manual Tester with Citrix, you cannot have more than one admin user logged in simultaneously. Additional admin users will see errors and will not be able to perform their tasks."


[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Integrations: IBM - CQTM","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.0;7.0.0.1;7.0.0.2;7.0.0.3;7.0.0.4;7.0.0.5;7.0.1;7.0.1.1;7.0.1.2;7.0.1.3;7.0.1.4","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSCM5S","label":"Rational Manual Tester"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Integrations: IBM","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
16 June 2018

UID

swg21265816