Troubleshooting
Problem
If the Directory Server program(s) appears hung or has generated a core file, it is important to collect a thread dump in order to identify the reason for the hang or crash condition.
Resolving The Problem
Purpose: Gather ibmslapd (or any) processes thread stacks from Solaris system when a process got hung or got crashed.
- Collect a thread dump from a hung server
- Collect the process ID - From a command prompt / login shell, type:
ps -ef | grep ibmslapd - As "root" user - collect the thread dump from the hung process - Use the pstack and pflags command :
pstack <pid> | tee <pid>_pstack1.out
pflags <pid> | tee <pid>_pflags1.out
where <pid> is the process ID obtained in step ii. - Wait for 30 seconds and repeat step ii and redirect the output into separate files. Repeat for 5 times.
- Provide all pstack and pflags output files.
- Collect a thread dump and other debug info from a core file
- Typically the core file for ibmslapd process (With V6.x) is located in the workdir folder of the instance location (e.g.: /export/home/ldapdb2/idsslapd-ldapdb2/workdir/ )
- As "root" user - use pstack and pflags commands:
pstack <core> | tee core1_pstack.out
pflags <core> | tee core1_pflags.out
where <core> is the fully qualified path to the core file. - As "root" user - use adb (debugger available on Solaris) to gather output file as below:
Find the <program> which caused the core using "file" command:
file <corefile>
(This adb command will just stay without returning back to command prompt - type the following adb commands - including the $ in the beginning part of the line.)
adb <path_to_ITDS_binary> <path_to_core_file> | tee /tmp/adb.out
$C
$c
$?
CTRL+d
(Now the control will return back to command prompt)
The path of the binary (<program> such as ibmslapd):
V6.1/V6.2/V6.3/V6.3.1/V6.4: /opt/IBM/ldap/<version>/sbin/64/<program>
V6.0: /opt/IBM/ldap/V6.0/sbin/32/<program>
e.g:
adb /opt/IBM/ldap/V6.3/sbin/64/ibmslapd /export/home/ldapdb2/idsslapd-ldapdb2/workdir/core | tee /tmp/adb.out
$C
$c
$?
CTRL+d - Provide pstack, pflags output files and also the adb output file.
[{"Product":{"code":"SSVJJU","label":"IBM Security Directory Server"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General","Platform":[{"code":"PF027","label":"Solaris"}],"Version":"5.2;6.0;6.1;6.2;6.3;6.3.1;6.4","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
Product Synonym
ITDS;TDS;IBM Tivoli Directory Server;SDS;ISDS;Security Directory Server;Directory Server
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Document Information
Modified date:
16 June 2018
UID
swg21268417