Troubleshooting
Problem
Resolving The Problem
This technote describes what information you need to begin troubleshooting a Maximo automation scripting issue.
*It is important to note that Scripts are considered custom code. Support does not engage in writing scripts or debugging of custom scripts. PMR's submitted that do not reflect a problem with the Application or MBO code provided by IBM may be closed as unsupported.
If you have not compiled the General information, Please see General Collecting Data document 1313647 and include that information.
The best resource for Automation Scripting examples and questions is the Maximo Community.
1. From the Maximo Community - Maximo Scripting Document:
https://community.ibm.com/community/user/asset-facilities/viewdocument/scripting-with-maximo?CommunityKey=3d7261ae-48f7-481d-b675-a40eb407e0fd&tab=librarydocuments
2. Ask Developers and Business Partners scripting questions and examples: Maximo Forum
3. Maximo Scripting search: Your question(s) may already have been asked here.
https://community.ibm.com/community/user/search?executeSearch=true&SearchTerm=maximo%20scripting
1. Please write a summary of the business case you are trying to implement.
2. In Logging Application turn on logging for Root Logger autoscript = DEBUG. You will be need to provide the log to support.
3. A copy of the script you have written. *If your script is complex, please be advised, you may be asked and should be able to provide a simple script to show the issue is Maximo and not your script code.
4. Screenshots of the Automation Script, the Launch Points and Variables.
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Document Information
Modified date:
19 April 2024
UID
swg21635093