Troubleshooting
Problem
Collecting data for Crossover problems with Maximo. Gathering this information before calling IBM support will help you with the troubleshooting process and save time analyzing the data.
Diagnosing The Problem
This technote describes what information you need to begin troubleshooting a Maximo Crossover issue.
If you have not compiled the General information, Please see General Collecting Data document 1313647 and include that information.
Before entering in a request for support please check out the following DCF document links to see if the information to resolve your problem exists already:
Setting Up Crossover Functionality in Maximo
https://www-304.ibm.com/support/docview.wss?uid=swg21261928
Troubleshooting Crossover Domains
https://www-304.ibm.com/support/docview.wss?uid=swg21303595
Crossover from PR to PO
http://www-01.ibm.com/support/docview.wss?uid=swg21631415
Crossover from MR to PR
http://www-01.ibm.com/support/docview.wss?uid=swg21652123
If you are still having problems please respond with screen shots of the following:
Crossover Domain (please be sure to include the entire Validation Where Clause)
Also a screen shot of the object and attribute the crossover domain is associated to.
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Document Information
Modified date:
17 June 2018
UID
swg21667887